Privacy Policy
Version: October 2025
Apartmenthub, located at Van Baerlestraat 62-2, 1071 BA Amsterdam, The Netherlands, is responsible for the processing of personal data as shown in this privacy policy.
Contact Details
- Chamber of Commerce number: 74255142
- Website: www.apartmenthub.com
- Email address: info@apartmenthub.nl
- Address: Van Baerlestraat 62-2, 1071 BA Amsterdam
Personal Data We Process
Apartmenthub processes your personal data because you use our services and/or because you provide them to us. Below is an overview of the personal data we process:
- First and last name
- Date of birth
- Place of birth
- Address details
- Phone number
- Email address
- Other personal data you actively provide, for example when creating a profile on our website, in correspondence or by phone
- Data about your activities on our website
- IP address
- Internet browser and device type
- Data relating to your interaction with our WhatsApp AI Chatbot
Special and/or Sensitive Personal Data We Process
Apartmenthub processes the following special and/or sensitive personal data from you:
Citizen Service Number (BSN), if necessary for a rental agreement or identification requirement.
Purposes and Legal Bases for Processing
Apartmenthub processes your personal data for the following purposes:
- Processing your payment (legal basis: performance of a contract)
- Calling or emailing you if necessary to provide our services (legal basis: performance of a contract)
- Allowing you to create an account (legal basis: consent)
- Delivering goods and services (legal basis: performance of a contract)
- Analyzing your behavior on the website to improve it and tailor the offer to your preferences (legal basis: legitimate interest)
- Using a WhatsApp AI Chatbot to help you quickly (legal basis: consent)
- Complying with legal obligations, such as tax administration (legal basis: legal obligation)
Use of WhatsApp AI Chatbot
When you contact us via WhatsApp, the information you provide is used to help you with your questions or requests. This includes your name, phone number and the content of the conversation. By using this service, you consent to this data processing.
Retention Periods
Apartmenthub does not retain your personal data longer than strictly necessary to achieve the purposes for which your data was collected.
| Data Category | Retention Period |
|---|---|
| First and last name | 6 months after completion of your search |
| Address details | 6 months after completion of your search |
| Email address | 6 months after completion of your search |
| Phone number | 6 months after completion of your search |
| BSN | 6 months, unless legal obligation requires longer retention |
| Date and place of birth | 6 months after completion of your search |
| Chat data via WhatsApp AI Chatbot | 3 months after last interaction |
Sharing Personal Data with Third Parties
Apartmenthub only provides your personal data to third parties if necessary for the execution of our agreement with you or to comply with a legal obligation. We can demonstrate upon request that sharing data with third parties is necessary for the purpose in question.
Cookies and Similar Technologies
Apartmenthub uses functional, analytical and tracking cookies. Cookies ensure that the website works properly, your preferences are remembered and we can tailor our offer to your behavior.
You can disable cookies via your browser settings. You can also delete previously stored cookies.
Your Rights
You have the right to:
- view, correct or delete your personal data;
- withdraw your consent for data processing;
- object to processing;
- request data portability.
You can submit a request via email: info@apartmenthub.nl.
To verify your identity, we ask you to send a copy of your identity document with your photo, MRZ, passport number and BSN blacked out. We will respond to your request within four weeks.
Security of Personal Data
Apartmenthub takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure or unauthorized modification of your data. If you think your data is not properly secured or suspect misuse, please contact us at info@apartmenthub.nl.